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The Art of Using E-mail

November 28, 2006 - Filed under: Information,security — Tags:

Using e-mail to communicate with long distance customers can be a challenge to say the least. I wrote a small article on the subject. The trick is to convey your message as well as to understand what your customer is trying to get across without clues from body language or voice inflections. I found it’s always best to assume that you need to spell out in great detail what you want to say or ask.

There are many other issues to using e-mail to communicate with friends or customers. Etiquette, security, and just plain effectiveness can be very tricky topics. Here’s a post by itsecurity.com called “Hacking Email: 99 tips to make you more secure and productive” it covers many of these issues.

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