After yesterday’s post about my poor experience with Blockbuster’s customer service I got into a pretty good discussion with my friends as to whether any company should (or need) to care about what I write here in this blog.<\/p>\n
Most of my friends thought that Blockbuster would do best by just ignoring my complaints and they will just go away. Only a couple agree with me that even a big company should keep track of all that’s being said about them and try to insert their point of view into the discussion. From a quick glance it seems that the ones who agree have MySpace pages (or similar) and are more familiar with how fast this kind of problem can get out of hand.<\/p>\n
I still believe that I’m right (big surprise there) and it’s always worth at least trying to manage what’s being said about your company on the web. What do you think?<\/p>\n
Maybe I’m just being stubborn, but here’s another post by Mack Collier that supports my point of view called<\/p>\n
After yesterday’s post about my poor experience with Blockbuster’s customer service I got into a pretty good discussion with my friends as to whether any company should (or need) to care about what I write here in this blog. Most of my friends thought that Blockbuster would do best by just ignoring my complaints and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,2],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/posts\/572"}],"collection":[{"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/comments?post=572"}],"version-history":[{"count":0,"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/posts\/572\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/media?parent=572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/categories?post=572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lillicotch.com\/Blog\/wp-json\/wp\/v2\/tags?post=572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}