What Your Web Site Shouldn’t Do
I went to a website today to buy a part for a small appliance that I own. I’m not going to name names here (bionaire.com) because I didn’t like their site.
I found my model and couldn’t find any links to parts for that model on the page. I clicked the general parts menu and was taken through a maze of pages and could find things that looked like it may be my part, but no confirmation of an actual model number that went with that part. Nothing that said that the part that I was looking for was even available.
I wanted to send an email to ask about this and went to their contact page. On their contact page there was only their phone number. No address and no email address. I thought that this was supposed to be their contact page. I had to search for an email address to contact them. I did finally find one on the privacy page, but not too good a visit if you ask me.
Just a quick follow up to this post.
When I sent them an email I got an auto response that said they would answer my email in 1-2 business days.
I thought that they couldn’t be serious, 2 days for an email reply! That’s got to be just a stock answer.
Well it’s now Monday late afternoon. That’s 3 business days and a weekend and still no reply.
Comment by Jim — October 29, 2007 @ 3:09 pm
Last Update.
It’s been over a month and still no response except the autoresponder that told me they would get back to me in a day or two.
I did call and complain. I got an outsourced phone room, but did find out the correct part number that I needed. Want to bet nothing happens with my complaint? It looks like the automated ordering works, but would you buy something on line from this site???
I’m going to replace this appliance and never buy anything from them again.
Comment by Jim — December 11, 2007 @ 9:22 am