How Can A Company Not See This
It’s is not my usual kind of post, but this drove me nuts all weekend.
I bought a new GE Adora washing machine for Christmas. I even bragged about how well this washing machine worked for me. I know, a guy and his washing machine, you probably hear it all the time.
This weekend the machine wouldn’t work correctly. The drain ran slowly and it kept shutting down because it was full of water. I tried and tried to figure out what was wrong, read the manual from cover to cover and even glanced at the other languages, but to no avail.
I am still under warranty, but you probably know the drill, call and make an appointment then sit at home and wait all day for the repair person to show up. Even if you are not paying for the call or missing work it’s still a huge hassle.
I don’t know why I didn’t Google the problem any sooner, but I finally did late Sunday night. The second result told me that the lint filter was clogged. It was a simple five minute job to remove the cover unscrew the filter, empty it out, and put everything back. I didn’t find any folding cash like some of the others that they helped (I found 6ยข), but I am overjoyed to have my machine working again.
How can a company like GE have a filter like this that will probably need cleaned once or twice a year and not tell you about it? They have to know it’s going to need it. Are they looking to sell service? It sure seems like bad publicity to me and I might not tell another person how much I like their machine.
I’ll also visit and recommend the Instructables website again and again. Thank you so much for your help. This is a great site with lots of free help for many things.
The moral of this tale for me is, which side of this story would you like your company to be on?
I know where I want my company to be.
