Positive Ways To Handle Negative Comments
One of the things that I mention to my clients that want to start a blog and allow others to add content to their site is that besides blog spam you probably will get some commenters that don’t like you or what you say. I usually say that instead of just deleting the negative comments the best policy is to let the comments stay and just honestly answer their criticism.
By allowing their comments and then answering them you look like you are not afraid of talking about all aspects of your business. Just about everyone knows that no matter how good you are you can’t please everyone. So a blog that doesn’t allow any negative comments will apprear strict and censored. Open conversation not only makes you look better and fair there’s a good chance that if you keep an open mind you can learn from complaints. I have always believed that listening to a couple of honest complaints can help you improve your business much more than a thousand praises.
Of course on your own site you do have the option of just deleting negative comments, but what can you do if they are not on your site? I recently read a great post on the aimClear Search Marketing Blog by Marty Weintraub that really offers some great ideas about what you can to to help you recover and even benefit from damaging negative comments about you or your business posted on the web.
